Last Friday, my first project was due for studio. It was an exercise on space planning, a new concept to me. The assignment was to interview the client to see what they wanted in a home, and what styles of furniture they had a preference for. Christyanne was my client and she showed me some modern, yet rustic pieces and room inspirations that she liked. I looked on a few different websites to get the dimensions for the furniture I wanted to use. I found a lot of the pieces on Hooker and a few on Stanley. After going through a few of iterations, and using the new skill of bubble diagrams that I learned, I found a final layout that both myself and my client liked, and worked well. This project taught me a lot about space planning, from the required distance between a counter and an island, to what is a pleasing-to-the-eye setup for a home office. I also learned how to maneuver my way around a company's website, like Hooker for example, and find the dimensions.
Client's needs and satisfaction is always changing. In an attempt to keep up with his, Professor Noriaki Kano developed a theory: customer satisfaction is proportional to the extent at which the product or service is fully functional. In his model that he created, he aimed to reach 3 needs: basic, performance, and excitement. I think that the Kano theory is a very excellent way to look at how we as designers and business owners can begin to not only satisfy our clients but delight them in everything that we do. I want to always have at least one delighting factor to my projects so that my clients are wowed. I think this causes not only satisfaction but loyalty to a company. In the article that I read, they mentioned how DoubleTree Hotels use chocolate chip cookies to delight their customers. This can be seen in interior design when maybe a project is kept under budget and then something special is added in to make a project more exciting and overall more functional and beaut
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