Skip to main content

Posts

Kano Analysis; Client Satisfaction and Loyalty | Week 15

Client's needs and satisfaction is always changing. In an attempt to keep up with his, Professor Noriaki Kano developed a theory: customer satisfaction is proportional to the extent at which the product or service is fully functional. In his model that he created, he aimed to reach 3 needs: basic, performance, and excitement. I think that the Kano theory is a very excellent way to look at how we as designers and business owners can begin to not only satisfy our clients but delight them in everything that we do. I want to always have at least one delighting factor to my projects so that my clients are wowed. I think this causes not only satisfaction but loyalty to a company.  In the article that I read, they mentioned how DoubleTree Hotels use chocolate chip cookies to delight their customers. This can be seen in interior design when maybe a project is kept under budget and then something special is added in to make a project more exciting and overall more functional and beaut
Recent posts

Museum and Display Specialty Design Trends | Week 14

In the last century, museums have evolved. According to "Building Design + Construction" magazine, museums are no longer just for the "upper levels of society". The museum itself, including the architecture and display design, has become an art. Major components in the design of museums are retail and restaurants. People want well designed places to shop, along with interesting items to purchase. They also want attractive places to stop and eat. This restaurant uses unique ceiling pieces and a gallery wall to welcome hungry museum goers at the San Francisco museum of modern art. The main lobby and entrance are the most important design element as they greet the visitors first. An excellent example of this is the main lobby at Milwaukee Museum of Art. Flexible gallery spaces allow for versatile uses of the building and create possibilities for new and unique exhibits. " In the MoG, the HVAC is a continuous linear system, which enables a room to be properly

Education Design Trends | Week 13

When researching design trends in education, I found a very interesting article written by Pacific Office Interiors. While most of the trends are obvious, it's interesting to note these as they can creatively be taken to new heights to create truly exceptional designs. Creating collaboration spaces in an educational environment is becoming a very important trend. According to Pacific Interiors, collaborative spaces should include " seats with swivel functionality and desking that can pivot or rotate", like we see in this picture. The classroom is an ever changing environment. Here we see that it is a new trend for everything to be adaptable, and that also means mobile. Swivel chairs with appropriate ergonomic features, and module tables that can be in simple rows, or conform to the needs of the users, are both important. Finally, color and branding are a key feature in educational design. This is something we see implemented especially in universities. Not only do

Hospitality Design Trends | Week 12

Hospitality design trends are all centered around the comfort and convenience of the guests. There is also an essence of "escapism" that designers are trying to evoke within a hospitality space. Guests want to get away from real life and want to have many amenities that will allow them to relax. In this hotel reception area, a massive green wall is the focal point. Green walls have become a trend in all areas of design, not just hospitality, as they create a feeling of being in a tropical area no matter the geographical location. In this hotel dining area, the gold metals and bright blue leather make a statement. This high end, classic looking dining room is another example of escaping the ordinary to give the guests a phenomenal experience. This is an example of incorporating technology into hospitality design, which seems to be an increasingly more apparent trend. From making conference calls and meeting rooms both more accessible and high tech within hotels, to cutt

Healthcare Design Trends | Week 11

Carolyn BaRoss, an interior designer specializing in healthcare design at Perkins+Will, says that " Health systems are considering ways to strengthen brand identity across multiple locations and how to attract patients" Most healthcare facilities start with minimal colors, textures, and designs to relieve stress and keep patients calm. Then fun design elements are introduced to enhance the experience and promote happiness. It is obvious that pediatrics has been doing this for a long time and has arguably, "perfected" it. More health care facilities are introducing more exciting design elements everyday to both brand themselves and also create a fun and happy atmosphere. A waiting area in China, uses the familiar and comforting idea of a Chinese garden, to create a feeling of calmness and serenity. Natural colors and textures, along with soft lighting add to the feeling of simplicity and safety. A medical center in California uses textured, brightly colored wall

Designing for Children | Week 10

Designing for children is a whole different clientele than the general public, just like designing for the elderly or college students. In studying specific designs for children, bright colors, room for playing and exploration, and a variety of textures are usually present.  Inclusive design for children means shorter heights for drinking fountains, sinks, toilets, door handles, and counters. Everything must be safe for children. This includes guard rails, or in some cases netting to children safe at heights. Designing for children, even in residential settings, can be both whimsical and functional. In this example, unusual shaped floating shelves, imaginative use of the lego shape, and bright upholstery work together for a fun environment to learn, play, and live in. All images from: https://www.archdaily.com/869081/18-cool-examples-of-architecture-for-kids

Observations from Mart Trip | Week 8

The purpose of the trip to the Merchandise Mart last Monday, October 8 th , was to learn a little more about connecting electrical and gain some insight into office workspaces. The presentation of Knoll’s history, and the tour around the showroom, were both fantastic. I found it fascinating to learn more about the life and work of Florence Knoll and also the history of Knoll in general. The tour was very helpful in understanding some approaches to electrical, especially in workspaces, and helped me visualize how I might set up mine in my space plan. My  interest  was sparked multiple times with inspiration for my project. Although the presentation from Herman Miller was a little less exciting and interesting to me, I found it interesting to learn about the Eames connection to Herman Miller, as I did a precedent research project on the Eames House and Charles and Ray Eames my freshman year. The tour of the second showroom added to my understanding of electrical and workspaces. I had nev