INT351OM

Client's needs and satisfaction is always changing. In an attempt to keep up with his, Professor Noriaki Kano developed a theory: customer satisfaction is proportional to the extent at which the product or service is fully functional. In his model that he created, he aimed to reach 3 needs: basic, performance, and excitement. I think that the Kano theory is a very excellent way to look at how we as designers and business owners can begin to not only satisfy our clients but delight them in everything that we do. I want to always have at least one delighting factor to my projects so that my clients are wowed. I think this causes not only satisfaction but loyalty to a company.  In the article that I read, they mentioned how DoubleTree Hotels use chocolate chip cookies to delight their customers. This can be seen in interior design when maybe a project is kept under budget and then something special is added in to make a project more exciting and overall more functional and beaut

In the last century, museums have evolved. According to "Building Design + Construction" magazine, museums are no longer just for the "upper levels of society". The museum itself, including the architecture and display design, has become an art. Major components in the design of museums are retail and restaurants. People want well designed places to shop, along with interesting items to purchase. They also want attractive places to stop and eat. This restaurant uses unique ceiling pieces and a gallery wall to welcome hungry museum goers at the San Francisco museum of modern art. The main lobby and entrance are the most important design element as they greet the visitors first. An excellent example of this is the main lobby at Milwaukee Museum of Art. Flexible gallery spaces allow for versatile uses of the building and create possibilities for new and unique exhibits. " In the MoG, the HVAC is a continuous linear system, which enables a room to be properly